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Annex 7 |
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LGSCO performance breakdown |
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LGSCO annual letter/ performance April 2023 to March 2024 |
Year ending March 2022 |
Year ending March 2023 |
Year ending March 2024 |
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Total cases LGSCO received |
71 |
64 |
49 |
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Total cases LGSCO decided |
71 |
74 |
41 |
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Decision - advice given |
4 |
7 |
3 |
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Decision - closed after initial enquiries |
29 |
38 |
17 |
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Decision - incomplete or invalid |
2 |
1 |
1 |
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Decision - not upheld |
3 |
3 |
2 |
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Decision - not upheld % (of total decided cases) |
4.22% |
4.05% |
4.87% |
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Decision - not upheld % (of total received cases) |
--- |
--- |
4.08% |
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Decision - referred back for local resolution |
14 |
6 |
11 |
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Decision - upheld |
19 |
19 |
7 |
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Decision - upheld % (of total decided cases) |
26.76% |
25.67% |
17.07% |
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Decision - upheld % (of total received cases) |
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14.28% |
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Compliance total |
12 |
17 |
6 |
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Compliance - remedy completed / satisfied |
12 |
15 |
5 |
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Compliance - remedy completed in time |
10 |
15 |
5 |
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Compliance - remedy completed late |
2 |
2 |
1 |
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Compliance - remedy completed late % |
16.67% |
11.76% |
16.67% |
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Compliance late - comments |
16 days late and 25 days late |
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2 days late |
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Compliance rate with recommendations |
100% |
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NB – LGSCO publishes % for complaints upheld using only the number of investigations/detailed cases and not the total they receive or decide on |
22 |
22 |
9 investigations and 7 upheld |
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% upheld |
86.36% |
86.36% |
78% |
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% not upheld |
13.64% |
13.64% |
22% |